The Affects of Information Security on the Efficiency of Bank : Competition Roles in Jeddah Province (2010)

Abstract

This study well discuss the most important security issues as well as some solutions to them. Information is one of a bank’s most important assets. Protection of information assets is necessary to establish and maintain trust between the bank and its customers and protect the reputation of the bank. Timely and reliable information is necessary to process transactions and support bank and customer decisions. When information becomes known to unauthorized parties, this means banks lost availability, reliability, confidentiality, accountability and operational security. The proposed study aims at defining the information security. The study is an attempt to analyze information security problem and find means to reduce it. The information security acts as one of the most important factor which affects the bank customers and bank performance. This information security problem arises from different sources. These sources are: The customers educational and social backgrounds, which leads to increase in information security problem. The lack of bank workers training. Lack of cooperation between the manager and the employees leads to conflict. When the role of information security is not properly defined by managers, information security problem is going to be a result. However using Internet in banking means that it has advantages and dis advantages : it can give customers good services, but it allows many bad people to access to your accounts. However this study includes a theoretical as well as a field components. The theoretical part considers information security problem: its influence, sources, effects and the strategies adopted to remedy it. It also emphases on the concept of quality services. The field part is to define the relationship between the information security problem and the extent of its effect on banks performance. After pilot testing , a questionnaire was administered to 90 managers and customers, yielding 60 sets of complete data (67 percent ). These data represented the responses of 30 managers and 30 customers. Although, sets of questionnaires distributed among the employees, banks were designed to collect the required information. In analyzing the data, the researcher used the frequencies, percentages and chi - square methods. A sixty questionnaires were received. The result of the study indicated that customers educational and social backgrounds and lack of bank workers training were the most important sources of information security problem. However, role facilities that process and maintain information were the least sources of information security problem. In the light of the result of this study, the researcher gave recommendation to reduce the affects of sources of information security problem