المؤتمر العلمي الثاني في تقنية المعلومات والشبكات المؤتمر العلمي الأول للعلوم الإنسانيةوالإجتماعية
الان يمكنكم تحميل تطبيق الدرجات على هواتفكم  اتبع الخطوات التالية

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عنوان البحث : Evaluating the Quality of University Service at Alandalus University According to the Students' Viewpoint
إسم الباحث : Dr. Ahmed Mohammed Burga'an - Dr. Abdullah Abass Mahdi

تاريخ الإضافة : 13-11-2014

 Abstract

The present study aims at determining the degree of university service at Alandalus University for Science and Technology – Republic of Yemen, according to the students' points of view, and the effects of the students' study level, major and gender in evaluating that level of service offered by the University.

The study sample consists of (155) male and female students selected randomly from  the population (students of Faculties of Administrative Sciences and Arts and Humanities, for the academic year 2012 - 2013). Data was collected through a questionnaire which consists of (45) items, distributed on eight domains: infrastructure, library, workforce, process of admission and registration, public facilitiesstudents' activities, general impression about the university and personal development. The validity and reliability of data collecting instrument (questionnaire) have been checked using the scale Alpha Cronobach that the degree of the consistency between the questionnaire items was (0.78). Data was computed by the software SPSS and presented using the statistical methods (mean, Standard Deviation, percentages and Man WatnyTest).

The results have indicated that the general level/mean of  the participants' opinion about the services offered by Alandalus University is moderate. However, that  level differs from domain to another. That such a level was high in regard to the domain of the process of admission and registration, meanwhile the quality of public facilities and students' activities received a very low degree mean of the students' responses. The other five domains received a moderate degree of the means of the students' responses,

The results have also revealed that there is not any statistical differences, attributed to participants' study levels, when general responding to all items of the questionnaire and to every domain of  the eighth domains, except domain of workforce. However, the results have shown statistical differences in the evaluation of the participants, attributed to the variables of gender and major.