اسم الباحث     :    Mahdi Abdullah Alsebaei, Ph.D,Technology Management & Policy Program College of Engineering, Seoul National University Seoul, South Korea. Assistant Professor at School of Computer and Information Technology, AL-Razi University, Sana’a, Republic of Yemen E-mail: mahdiyemen80@gmail.com
سنة النشر     :    2016
ملخص البحث     :   

Abstract:

      The aim of this paper is to explore the current situation of e-government project’s implementation in Yemen and understand the success and failure factors from the perception of the Yemeni e-government project team. The methodology is exploratory method which is to investigate the academic literature about e-government implementation in developing countries focusing on the success and failure factors of implementation. Also the structured telephone interviews were done with the top decision makers of the e-government in Yemen. The situation of Yemen in the area of communication and technologies will be presented. The findings show that Yemen started to establish a good plan for e-government projects and the implementation concept started to be well organized by the e-government project’s team. The researcher as a member of this team has identified many activities in order to determine the most significant factors that help the government for a proper implementation for the system of e-government. However, Yemen’s government still need to work hard regarding the Internet quality and the level of education for citizens in terms of computer technologies and IT skills. Yemen also needs to overcome the issue of the gap between genders as well as between urban and rural.

The study will address important and significant factors preventing the implementation of e-government and establishing of e-services in Yemen. Finally; the requirements for successes E-government implementation will be elaborated. And the study ends up with Recommendations as solutions for better E-government implementation in the future for the Republic of Yemen.

Keywords: E-government, Success factors, failure factors,    E-government in Yemen, Yemen.

I.     INTRODUCTION

Electronic government (e-government) suggests the use of information technology to enable and improve the efficiency with which government services are provided to citizens, employees, businesses and agencies; it increases the convenience and accessibility of government services and information to citizens, (Carter and Belanger, 2005).

E-government comprises the use of ICT in order to deliver public services to citizens and businesses. It entails the transformation of public services available to citizens using new organizational processes as well as new technological trends (Gunter, 2006).

E-government is designed to facilitate a more integrated mode of governance. It encapsulates the relationships between governments, their citizens as well as their suppliers by the use of electronic means (Means and Schneider, 2000). In brief, the goal of e-government is to achieve in making government services more accessible, more citizen focused, more relevant to citizens as well as more responsive to their needs and expectations.

In this perspective, e-government is the use of technology, especially web-based Internet applications in order to enhance access to and efficiently deliver government information and services (Brown and Brudney, 2001). Heeks (2003) asserts that the use of information and communication technologies as a means to improve the activities of public sector organizations is the definition of    e-government. According to the World Bank (2004),            e-government refers to the use of information technologies by government agencies that have the ability to transform relations with citizens, businesses, and other arms of government. Last but not least, according to the Centre for Democracy and Technology (2002), “e-government is the use of information and communications technologies in order to transform government by making it more accessible, effective and accountable”.

The researcher conducted this study to review the situation of e-government in Yemen and analysis its related concepts which is among the early stage of E-government project. The study will analyze several factors that contribute to the success implementation of E-government project in local government of Sana’a city- the capital of Yemen.

II.      E-GOVERNMENT CONCEPTS

A.      Main objectives of e-government

• Make it easier to find information about government services.
• Improving access to government services by making them online 24/7.
• Helping to improve the “QoS” quality of services.
• Helping to interact more effectively with government organizations and related agencies so that more services can be provided.
• Helping to build trust between government
• Challenging the existing ways of working.